跨境电商买家沟通邮件模板：物流、清关与好评提醒
专业英文邮件范例与中文翻译，提升客户体验与订单完成率
在跨境电商运营中，及时、专业的客户沟通是提升信任与转化率的关键。以下是三种常见场景的英文邮件模板及中文翻译，适用于物流通知、清关提醒与好评请求[k]。
1. 货物已在运输途中，请买家耐心等待
英文模板：
Dear Valued Customer,
Regarding your order number: xxx, we have sent out your item(s) via (DHL, EMS, E-packet), and the tracking number is xxx. Please check the tracking information here: http://www.xxxxx.com. Your package is on route and will take 25 days to be delivered.
Best Regards!
中文翻译：
尊敬的客户：
您的订单（订单号：xxx）已通过DHL/EMS/ePacket发货，物流单号为xxx，您可通过http://www.xxxxx.com查询物流动态。包裹正在运输途中，预计25天内送达，敬请耐心等待[k]。
2. 货物已抵达目的国，请买家配合清关
英文模板：
Dear Valued Customer,
Your order number: xxx, has arrived and is being held by customs, and you will need to clear your item(s) with customs. Please note that there might be VAT (value added tax) that you might have to pay. If you have any questions, please feel free to contact us directly and we will be glad to assist you. Thank you.
中文翻译：
尊敬的客户：
您的订单（订单号：xxx）已抵达当地海关，需您完成清关手续。请注意，可能需缴纳增值税（VAT）。如有疑问，请随时联系我们，我们将竭诚协助[k]。
3. 包裹已签收，请确认收货并留好评
英文模板：
Dear Valued Customer,
We have tracked your order (order No: xxx), and it was delivered to the shipping address that you provided. Please make sure you have received your item(s) in perfect condition, and then please proceed to complete this order. If you are satisfied with your purchase and our service, we will be grateful if you can provide us with a positive feedback. If you have any questions, please feel free to contact us. Thank you!
中文翻译：
尊敬的客户：
我们已确认您的订单（订单号：xxx）送达您提供的地址。请检查货物是否完好，并完成确认收货。如您对商品与服务满意，诚邀您在平台留下好评，您的支持对我们至关重要[k]。